GURKHA PANT | STRAIGHT BELT | ROYAL WHITE

CAN I EXCHANGE MY ITEMS? All products purchased from OKAY BROS can be exchanged within 7 days of purchase only if; The item(s) is faulty, damaged or defective at the time of delivery. The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased. You must notify us within 3 days of delivery by calling at +92 3194380543 , in case you want to raise a dispute. At OKAYBROS, we look at each dispute on a case-by-case basis and tries to be fair to both parties. Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to contact photographic evidence of the defective item at +92 3194380543, within 4 days of purchase before any claims can be processed. There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following: Exchange request is made outside the specified time frame. The product is damaged because of use. The product has tampered. Anything is missing from the package including price tags, labels, original packing, freebies, and accessories. Okay Bros does not offer “refund” or “money back guarantee” on purchased items. HOW CAN I EXCHANGE MY ITEMS AT OKAY BROS? Option 1: Deliver the package to our warehouse using any courier service most convenient for you. As soon as we receive the package , we will process your exchange request. A delivery fee of 250 (PKR) will be collected as cash on delivery (COD) for the exchange products Option 2: Simply Provide your details, as soon as your details are checked, we will get your replacement package ready and have it delivered directly to the given address. The rider that delivers will make sure to collect the package and will handover the new (exchange) package. However this option will cost you a non-negotiable charge of 460 PKR, payable as COD or through a bank transfer

WHERE CAN I RECEIVE MY ORDER? You can receive it at a private address (home, work or a drop point), but never a post office box. HOW LONG WILL MY ORDER TAKE TO ARRIVE? Orders will be delivered in 5-7 working days in regular days and during sales it will be delivered in 9-11 working days. Orders placed on Saturday and Sunday or any gazetted holidays will be sent for processing on the next workiday. During rush hours or delays in verification of information, orders can face temporary delays. Orders placed through online payment system have to go through a fraud status check and once cleared by our payment processor will be processed further. Payments will be collected from the shipping address for all cash on delivery methods. Once the order is shipped, you will receive an email contact tracking information, be sure to check junk/spam folders as well. HOW MUCH IS SHIPPING COST? FLAT Shipping 230 PKR will be charged on orders below 3000 PKR within Pakistan. WHICH COURIER WILL DELIVER THE ORDER? It depends on the delivery area and the type of shipment. When the order leaves our warehouse we will send you an e-mail with the courier information with tracking details. WHAT HAPPENS IF I'M NOT AT HOME WHEN THE ORDER IS DELIVERED? The order will be at the courier warehouse, Courier will call for the confirmation, and then it will be re-attempted. Order will be re-attempted twice and if not collected, order will be returned back to shipper.